FREQUENTLY ASKED QUESTIONS

​How do I place an order?

Please choose the product you like and add into cart. That's it! Each artwork is made-to-order.

If you have any idea about customize a unique resin painting, or need the package before a specific date, please contact Lillian before ordering.

What do I need to provide for shipping?

We deliver globally and offer best shipping rate to your country! Shipping fees depends on weight or size of each package by different coutries and countries. After order, please make sure the address, name, phone number and zip code are correct. For your personal information,we will keep it completely private.

How long do I receive the package?

Each painting is made-to-order and the processing time is different. Please find it out on the product information of  the artwork you are going to order. The package will be delivered globally by EMS, FedEx, DHL-e, EURPOST, NLAPOST and CNRPOST etc. The estimated delivery time takes around 8-18 business days after the package ships out.

How can I track my order?


We will send you tracking number and link after package is dispatched. You could track all the packages on this website: https://www.17track.net/en

EMS: https://www.ems.post/en/global-network/tracking

 

FedEx: https://www.fedex.com/en-us/home.html


DHL-e: https://webtrack.dhlglobalmail.com/

NLAPOST: www.postnl.post
 

CNRPOST: http://intmail.183.com.cn/

Will the artwork charged more tax?

No tax will be charged.

How about wholesale?

Yes, we do! Please contact us with your shop information. If orders of a big quantity are wanted we can offer you a better price.
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© 2020 by Serene Life Art Ltd. All Rights Reserved