FREQUENTLY ASKED QUESTIONS
​How do I place an order?
Please choose the product you like and add it to the cart. That's it! Each artwork is made-to-order.
If you have any idea about customizing a unique resin painting, or need the package before a specific date, please contact Lillian before ordering.
What do I need to provide for shipping?
We deliver globally and offer the best shipping rate to your country! Shipping fees depend on the weight or size of each package by different countries and countries. After order, please make sure the address, name, phone number, and zip code are correct. For your personal information, we will keep it completely private.
How long do I receive the package?
Each painting is made-to-order and the processing time is different. Please find it out on the product information of the artwork you are going to order. We are using EMS with reliable parcel tracking information, usually it takes 15 business days to arrive. But the current COVID-19 pandemic makes the shipping time up to 6 weeks for some areas. All paintings will be shipped with secure packaging to ensure safe delivery. When unpacking your painting, BE CAREFUL while using sharp objects to avoid scratching.
How can I track my order?
We will send you a tracking number and link after the package is dispatched. You could track all the packages on this website: https://www.17track.net/en
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EMS: https://www.ems.post/en/global-network/tracking
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How about wholesale?